Shipping Policy

• Regular orders are processed and packed within 2–3 business days after the order is confirmed.
• Customized and embroidered orders may require 5–7 business days for processing due to the additional customization work involved.
• Orders are processed on business days only. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed, it will be handed over to our shipping partner for delivery.

• Delivery time may vary depending on your location and the shipping partner.
• Delivery timelines may be affected by holidays, weather conditions, unexpected delays, or other circumstances beyond our control.
• Customers are requested to provide a complete and accurate shipping address and contact details to avoid delivery delays.

Once your order has been dispatched, tracking details will be shared with you through the contact information provided during checkout.

You can use the tracking information to check the current status and estimated delivery of your order.

Customized and embroidered products require additional preparation and therefore may take 5–7 business days before dispatch.

Please note that customized orders may not be eligible for cancellation, return, or exchange once customization work has started, subject to our applicable policies.

If your order is delayed, damaged, or you experience any issue with delivery, please contact us as soon as possible with your order details. We will work with the shipping partner to help resolve the issue.